Social Media Privacy Policy

1. Introduction

Escapetoholiday.com is a brand operated by WL2T and Technology Consulting S.L. ("WL2T", "we", "us", or "our").

WL2T maintains official profiles and pages on various social media platforms for the purpose of communicating with customers, promoting our services, sharing information, and interacting with users.

This Social Media Privacy Policy explains how personal data may be processed when users interact with our social media accounts.

2. Data Controller

WL2T and Technology Consulting S.L.

NIF: B16471567

Calle Aurora 42

07350 Binissalem

Illes Balears, Spain

Email: sales@escapetoholiday.com

Website: www.escapetoholiday.com

3. Social Media Platforms

We may maintain official profiles on social media platforms including, but not limited to:

• Facebook
• Instagram
• X (formerly Twitter)
• LinkedIn
• YouTube
• Other social media platforms used by the Company from time to time

When you interact with our social media pages, both WL2T and the relevant social media platform may process your personal data in accordance with their respective privacy policies.

Users are encouraged to review the privacy policies of the relevant social media platforms before interacting with our pages.

4. Categories of Data Processed

Depending on your privacy settings and interactions, we may have access to information such as:

• Username or profile name;
• Public profile information;
• Comments, messages, reviews, reactions, and interactions;
• Content voluntarily shared with us through social media channels;
• Statistical and aggregated audience insights provided by the platform.

We do not generally collect special categories of personal data through our social media channels and ask users not to disclose sensitive personal information through public posts or messages.

5. Purposes of Processing

Personal data may be processed for the following purposes:

• Responding to enquiries and requests;
• Providing customer support;
• Managing communications with users;
• Publishing information about our services;
• Organising promotions, contests, or marketing campaigns;
• Monitoring and improving our social media presence;
• Protecting our legal rights and preventing misuse of our social media channels.

The legal basis for processing may include the user's consent, our legitimate interests in managing our business and communications, or the performance of pre-contractual measures requested by the user.

6. User Content and Publications

Users who interact with our social media pages remain solely responsible for the content they publish.

Users must ensure that any content they post:

• Complies with applicable laws;
• Does not infringe intellectual property rights;
• Does not violate privacy or image rights of third parties;
• Is not defamatory, discriminatory, offensive, unlawful, misleading, or otherwise inappropriate.

WL2T reserves the right to remove, hide, report, or request the removal of any content that violates applicable laws, platform rules, or this Policy.

WL2T is not responsible for content published by users on social media platforms.

7. Private Messages

Where users contact us through direct messaging functions available on social media platforms, the information provided will be processed solely for the purpose of responding to the enquiry or managing the relationship with the user.

Users should avoid sending sensitive personal information through social media messaging systems whenever possible.

8. Promotions and Competitions

WL2T may organise promotions, contests, giveaways, or similar activities through social media platforms.

Specific terms and conditions will be published for each promotion.

Unless expressly stated otherwise, social media platforms are not sponsors, administrators, endorsers, or organisers of any promotion conducted by WL2T.

9. Data Subject Rights

In accordance with applicable data protection legislation, users may exercise their rights of:

• Access;
• Rectification;
• Erasure;
• Restriction of processing;
• Data portability;
• Objection to processing; and
• Withdrawal of consent, where consent is the legal basis for processing.

Requests may be sent to:sales@escapetoholiday.com

Certain information displayed on social media platforms is controlled directly by the platform provider. Users may therefore need to exercise some rights directly with the relevant platform.

10. Complaints

Users who believe that the processing of their personal data infringes applicable data protection legislation may lodge a complaint with the competent supervisory authority.

In Spain, the competent authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

11. Social Media Privacy Policies

Users can obtain further information regarding the processing of personal data by social media platforms through their respective privacy policies.